Accessibility. Invisibility of vulnerable groups in cultural museum management strategies formulation

Abstract

This project aims to understand the impact of disregarding vulnerable groups when formulating museum strategies. The methodology is developed through a deductive stage-by-stage analysis. First, the semantics is defined by answering two questions: What is accessibility, its importance, and What types of disabilities do we coexist with? Secondly, a search was conducted on the regulations related to the city where the studied museum is located. Through tools such as observation and interviews with institution collaborators, information related to internal strategies was collected, which later led to a discussion comparing the institution's provisions with the regulations, allowing weaknesses to be identified within the institution. As a conclusion, a reflective argument is made about the importance of including vulnerable groups in strategy formulation, based on the resources available to a museum, and thus enabling universal access to culture.